02-01-2019, 13:40
Jak już jesteśmy przy zoom to ja nadal nie dostałem przesyłki wysłanej 27 listopada. Dzisiaj stwierdziłem, że to już pora poinformować ich o tym. W odpowiedzi dostałem maila wyglądającego jak odpowiedź z automatu i to przygotowaną na gorączkę przedświąteczną. I co teraz? Mam czekać na kontakt od nich? Nawet nie napisali w jakim czasie on może nastąpić.
customerservice@zoom.co.uk napisał(a):Thank you for your email. We are currently experiencing an extremely high volume of enquiries and will endeavour to get back to you as soon as possible. We thank you for your patience at this extremely busy time.
Our customer service opening hours are 08:30-17:30, Monday to Friday.
OUR LAST ORDER DATE FOR DELIVERY BEFORE CHRISTMAS IS TUESDAY 18TH DECEMBER AT MIDDAY
You can assume all orders placed before this date for items that are in stock will be delivered before Christmas.
Frequently Asked Questions:
All items ordered before midday will be despatched same day, Monday to Friday.
Q: How will I know when my order has been sent?
You'll be sent a confirmation email the moment your order is dispatched, letting your know that it's on its way to you.
Q: Once my order has been dispatched when will I receive it?
From the time that you receive your despatch confirmation email, we would expect you to receive your order within 3-5 working days for deliveries within the UK. Please note you should allow 10 working days for delivery inside the UK before contacting us about your missing order. Royal Mail will not open an investigation into any of their deliveries before this time.
Q: Can I cancel my order?
Unless the item is a pre-order, we are usually unable to cancel orders due to their speedy processing time! Sorry – we’re happy to arrange a FREE UK return for you though.
Q: How do I return an item?
To arrange a return, please just contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We'll then issue you with the Returns address - specific to that item - along with your unique Returns Authorisation (RA) number.