REKLAMACJE!

[Montana]

(20-04-2015, 19:17)Amazon.com napisał(a):  Hello,

I'm so sorry about the problem you had with your order.This usually doesn't happen. As a customer service representative, I'm willing to help you in this issue.

Don't worry; although to make things right for you, I've forwarded your comments to our appropriate department. Rest assured, they have seen your message and this won't happen in your future orders.

When something like this happens, I'd normally send out a replacement order. I've checked your order and see it was placed with SOUTHWEST MEDIA, a seller on our website. As much as I'd want to provide you a prompt replacement, we unfortunately can't replace items sold by sellers that are Fulfilled by Amazon, as per policy, due to fluctuations in the seller's inventory.

As a valued customer and as much as I want to help you, I've requested a full refund of $13.80. This refund will appear in the next 2-3 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:

https://www.amazon.com/g....

To avoid any inconvenience, as we don't like to waste your precious time, there's no need to return the item you received. You're welcome to keep, donate or dispose of it--whichever is most appropriate and convenient for you.

To compensate for any inconvenience, as an exception, If you still want the item, please place a new order directly from Amazon or fulfilled by Amazon with One-Day Shipping and write back to us with the order number so that we’ll either waive off or refund the total shipping cost and we'll also honor for the same price.

Please note that the item must be shipped and sold by Amazon.com or Fulfilled by Amazon.

Please visit the following link to provide the information we requested:

http://www.amazon.com/rsv....

I can understand that your experience with this order was not truly representative of the quality of service we offer. I can assure you, we will do everything we can to help make your next visit to our website more rewarding.

I hope you'll give us one more chance to prove our standard and service to win your heart.

Best regards,
Sangavi R.

No to powiem wam że amazon wie jak odpisywać na takie rzeczy Teraz tak czy dobrze zrozumiałem. Moge zachować te filmy a oni mi zwrócą 13$? Ale nie rozumiem o co im chodzi z nowym zamówieniem? Mam znaleść ten sam przedmiot od amazona a oni sprzedadzą mi go za tą samą cene czy jak tzn że nic nie bedę musiał płacić? I to zamiast tych 13$? Mi nie zależy na zwrocie pieniędzy tylko na tym przedmiocie który zamówiłem (wanted).

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Chciałem sprawdzić po ile ma amazon to wydanie i wychodzi ze za 25$... Ale dodałem do tego koszyka... Patrzę a tu niespodzianka


Ogólnie to nie ogarniam co oni chcą bym zrobił


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